Proven Project Management Success Stories
Discover how leading organizations have transformed their project delivery and achieved strategic alignment through our expert PMO consulting services.
Explore Success StoriesTotal Savings Delivered
Successful Implementations
Successful Delivery Rate
Project Success Rate
Construction Technology Firm Streamlines Technician Scheduling
A construction technology company needed better visibility and workload balance across field technicians. Their shared calendar was cluttered, making it hard to see individual assignments or PTO.
Challenge
Overlapping technician schedules and no clear visibility for managers.
Solution
Segmented scheduling dashboards with Smartsheet automation, individual technician views, and manager-level insights for resource allocation.
Key Results
- 100% visibility into individual schedules
- Reduced miscommunication and time conflicts
- Improved project coordination and workload balance
Schedule Visibility Impact
Telecom Leader Centralizes Service Escalations with "Escalation Desk"
A telecom client needed to simplify issue management and gain transparency over service escalations. We delivered a form-driven Smartsheet solution that tracks, prioritizes, and reports on every issue in real time.
Challenge
Decentralized issue tracking and lack of visibility into team performance.
Solution
Custom form-based escalation portal with automated case IDs, email alerts, color-coded priorities, and real-time dashboards.
Key Results
- Centralized tracking across all service issues
- Faster response and resolution times
- Replicated solution adopted by Sales and Support teams
Resolution Time Improvement
US Contractor Cuts Costs and Frees Up Crew Time with Equipment Tracker
A growing contractor needed control over shared field equipment, calibration schedules, and visibility into availability. Our Tracker unified job creation, check-in/out, and compliance into one automated system.
Challenge
Inconsistent hand-offs, lost equipment visibility, and delayed calibrations.
Solution
Role-based Smartsheet portals with automated availability, calibration reminders, and Power BI reporting.
Key Results
Cost Exposure Reduction
Telecom Company Gains Real-Time Visibility into Agent Performance
A leading telecom provider needed to standardize and automate quality evaluations for call-center agents across multiple regions and subcontractors.
Challenge
Manual scoring, fragmented data, and no unified performance reporting.
Solution
Standardized Smartsheet evaluation system with automated scoring, centralized portals, and real-time dashboards.
Key Results
- Eliminated manual calculations across all centers
- Real-time visibility into agent and supervisor performance
- Solution scaled company-wide for multiple departments
Manual vs. Automated Scoring
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